Terms and conditions jane iredale NZ terms and conditions

Trading

Professional Skin & Beauty Limited as a New Zealand owned business, is trading as jane iredale NZ and jane iredale NZ will appear on the cardholder's statement.

Pricing

Prices are subject to change without notice. All pricing shown is in New Zealand Dollars including GST (Goods and Services Tax). GST at 15% is included within the price at the checkout when payment is being made. Payments by customers within New Zealand can only be accepted in NZ dollars. We do not accept any other currency and your purchase can only be delivered to an address in New Zealand.

Online Security

jane iredale NZ is proud to be associated with Windcave, New Zealand's largest and most preferred payment gateway provider.

jane iredale NZ  does not collect or store any credit card information. This information is all processed by Windcave. When making a purchase you will be directed to a secure webpage hosted by Windcave to enter your payment details. The Windcave hosted payments page is secured using SSL. 

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.

For more information please read the Windcave privacy policy

Payment

All payments must be completed at the time of purchase. The currency is NZD. 

Credit card

We accept Visa and Mastercard. Credit card payments are processed through Windcave. Customer card information is not disclosed to any other party. 

Internet bank payment 

Account2Account is an online payment option that is used to pay for jane iredale products directly from your bank account. 

Account2Account solution is hosted securely at Windcave. All transactions are completed with the security of your bank's online banking service. Your personal details are not disclosed to jane iredale NZ or Account2Account.

Please note that goods are only dispatched when full payment has been received.

Shipping

Shipping costs

Standard Shipping for all orders

Track and Trace is standard for all packages

Shipping is free on all orders over $120

Shipping for orders under $120 is $7

Processing time

Orders ship in 1 – 3 business days*

Should processing time be delayed, the cardholder will be notified of the delay with the option to obtain a refund.

*Excluding weekends or public holidays. In stock items only

Delivery time frame within New Zealand

We ship all orders within New Zealand via NZ Couriers.

Please allow between 2-10 working days depending on your location.

If the address is Rural Delivery you may need to add an extra 2-3 days

Unfortunately delays can be experienced, please contact us +64 9 636 1968 or by email janeiredalenz@psb.net.nz should you require any assistance in tracking your parcel

Returns 

Refund or exchange

We are happy to provide a refund or exchange on any items purchased from us within 10 days of goods being received, provided the item is returned to us unopened and unused.

Please be advised that prior authorisation is required on all returns.

Any return sent to us without return authorisation cannot be accepted.

Return acceptance is at the sole discretion of jane iredale.

To request a return, please complete the form below or contact Our Representatives by email janeiredale@psb.net.nz or call +64 9 636 1968

We will then get back to you with return authorisation and further instructions on how to return your item. Returns are only accepted when purchased from www.janeiredale.co.nz and sent to our online team and not your local jane iredale retailer.

Standard freight applies to all returns except when products were originally shipped freight free

Please allow up to two weeks, from the date the goods are received from you, for your return to be processed

New Zealand Law

Any goods supplied or sold by jane iredale NZ, are sold or supplied under contract of New Zealand law. The Laws of sale and contract by any other country do not apply.

Privacy

The personal information supplied to jane iredale NZ will be stored by jane iredale NZ on a secure server. All information is encrypted whilst in transit. 

Please read the privacy policy here